Support

False Alarms

If you accidentally cause a false alarm, you will receive a call from the alarm monitoring company.  This service operates 24 hours per day 365 days per year.  A monitoring company agent will call the key-holder’s number(s) listed in priority sequence.  When you answer, be ready to provide your security code and name.

Changing Alarm Key-holder List

When you set up alarm monitoring you will provide a list of key-holders.  Key-holders also will require a security code that they enter on the alarm keypad to arm or disarm it.  To add, remove or update your key-holder list please contact our office at 613-937-4430 or 1-888-618-6858.  We are available from Monday to Friday from 9 am to 5 pm.

Security Alarm Maintenance

It is advisable to test, inspect and maintain your alarm systems regularly. Please contact us to arrange for maintenance at 613-937-4430 or 1-888-618-6858 or use the contact form on this page.

User Manuals

You can download most user manuals for equipment that we have sold right from our website.  To browse for your equipment go to our User Manuals page or use the search form below.

Contact Form

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